Board Library/Small Shop RepliesSellingSmall Shop RepliesHelpful replies for product questions, custom requests, and orders that need a closer look.20 messagesHelpfulhonestINSIDE THIS BOARDCopy the message you need.20Which item?Could you send me the item name or a screenshot? I want to make sure I’m checking the right one.CopyCheck a detailI’ll check that detail before giving you an answer. I don’t want to guess and send you the wrong information.CopyChoose an optionWhat matters most to you: the size, the look, or how you’ll use it? That’ll help me point you in the right direction.CopyCustom requestCould you tell me what you’d like changed? I’ll check whether I can do it and what it would cost before you order.CopyNot taking custom workI’m not taking custom orders right now, but I’m happy to help you choose from the items in the shop.CopyNot back in stock yetI don’t have a restock date I can promise yet. I’d rather give you a reliable update than have you wait on a guess.CopyA deadline to checkWhat date do you need it by? I’ll check the timing before you place the order.CopyNo arrival guaranteeI can confirm when I’ll send it, but I can’t guarantee the carrier’s delivery date. I don’t want you to order on a promise I can’t keep.CopyFind the orderCould you send your order number here? I’ll use it to check what’s happening.CopyStill looking into itI’m still checking on this. You don’t need to send the details again; I’ll follow up in this thread.CopyTracking hasn’t movedI can see the tracking hasn’t updated. I’ll check with the carrier and let you know what I find.CopyMarked deliveredI’m sorry it hasn’t turned up. Could you check the delivery photo or location in the tracking, if there is one? I’ll check from my side too.CopySomething arrived damagedI’m sorry it arrived damaged. Could you send a photo of the item and packaging so I can work out the next step?CopyWrong itemI’m sorry you received the wrong item. Could you send a photo of what arrived? I’ll compare it with your order and get this sorted.CopyChange before dispatchI’ll check whether the order can still be changed before it goes out. Please wait for my confirmation before placing another order.CopyCancellation requestI’ll check the order status and the cancellation options, then confirm what I can do.CopyReturn requestCould you tell me what didn’t work for you? I’ll check the return options for your order.CopyKeep the details togetherCould we keep the updates in this thread? That way I can see the full picture and avoid asking you the same questions again.CopyMy mistakeYou’re right—I gave you the wrong information. I’m sorry. I’ll check the correct details and follow up here.CopyCheck the resultDid that resolve the issue, or is there still something I need to look into?CopyMORE BOARDSKeep exploring.Marketplace SellingArrange pickup, handle offers, and keep local sales moving without the back-and-forth.
